Questions
Add catalogue items to your cart, choose the strength you need for each item, and proceed to checkout. Payment is handled by a third-party provider, which will be connected before launch. [POLICY PENDING]
Ordering is limited to qualified purchasers aged 21 or over who are acquiring materials for laboratory research. By placing an order you confirm you meet that requirement and have authority to enter into the purchase.
An order can be cancelled or amended only while it is still being prepared. Once it has been dispatched it cannot be changed. Contact order support with your order number as early as possible.
Every catalogue item is supplied as a pack of ten vials at the listed price. Larger quantity arrangements can be discussed through the contact form. [POLICY PENDING]
Accepted payment methods will be listed at checkout once the payment provider is connected. [POLICY PENDING]
Orders placed before the daily cutoff on a business day are dispatched the same day. Orders placed after the cutoff, at weekends or on public holidays are dispatched the next business day.
Standard domestic delivery is typically 2–4 business days after dispatch. Tracking is emailed as soon as the label is scanned by the carrier.
Carrier and service levels are shown at checkout for your delivery address. [POLICY PENDING]
Available destinations, methods and rates are displayed at checkout based on your address. International orders may be subject to customs duties and import charges, which are the responsibility of the recipient.
Shipment protection is included on every order. Contact order support within 7 days of the delivery scan with your order number, batch number and photographs so the shipment can be reviewed.
Each catalogue record carries the product name, available strengths, product code, catalogue number, physical form, pack size and storage guidance. Where we hold confirmed reference data, the record also shows CAS number, molecular weight and sequence length.
Chemical reference data is only published where we hold a confirmed value for that compound. We would rather leave a field blank than publish a figure we cannot stand behind.
Strength is a variant of the same parent product. Selecting a strength updates the price, the product code and the labelling shown on the vial and presentation box for that item.
Each listing is supplied as ten vials presented in the Icarus Labs magnetic presentation box with a fitted insert. Solvents and auxiliary items are supplied as stated on their own record.
No. Products designated for research use are offered for laboratory/research purposes as specified in their product documentation and are not represented as approved medicines.
Store as indicated on the individual product record and protect from light. Where a storage temperature is confirmed for a compound, it is shown in the specifications on that product page.
Reconstitution is carried out by the receiving laboratory according to its own protocol. Where we hold a typical reconstitution volume for a compound, it is listed in the specifications on the product page as reference information only.
Yes. Bacteriostatic water, acetic acid water and other auxiliary items are listed under Solvents & Auxiliary in the catalogue.
Use the Testing page to search by product name or batch number. Available documents are listed against the batch printed on your vial.
A complete record covers identity, purity, appearance, residual content, contaminant screening and the batch traceability reference, so the batch on the vial can be matched to its own report.
Documents appear only once they have been received and associated with a batch. Records without an associated document are shown as pending rather than assumed.
Yes. Send your order number and the batch number printed on the vial through the contact form and we will confirm what documentation exists for that batch.
All sales are final once an order leaves our facility. Because research materials are handling- and temperature-sensitive and cannot be verified once they leave our control, we do not accept returns or issue refunds for ordering errors or change of mind.
Contact order support within 7 days with your order number, the batch number and photographs of the packaging and vials so the shipment can be reviewed.
Yes, if the order has not yet been prepared for dispatch. Contact order support with your order number as soon as possible.
It means the material is supplied for controlled in-vitro work by trained professionals. It is not a drug, dietary supplement, food, cosmetic or medical device, and it is not sold for human or animal consumption.
No. We publish catalogue specifications and batch documentation only. We do not provide dosing, protocols, medical guidance or interpretation of results.
The receiving laboratory is responsible for handling, storage, use and disposal in line with its own safety protocols and applicable law.